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Transparency, Accountability and Participation: which innovations for improving quality and efficiency of utilities?

8 speakers

About the session

Languages: EN, FR, SP

Water and sanitation utilities provide a vital and essential public service to people. Governance principles such as transparency, accountability and participation are key factors in improving the efficiency and performance of public services. How do sanitation and water operators around the world interpret and apply these values in their delivery of public services? What innovative approaches are they using to be more effective in achieving the SDGs and human rights?